Retirement Villages Association Conference 2017

Diane Maxwell, Retirement Commissioner

A review of the CFFC’s work in the last year or so, the impact of the changes to the complaints and disputes process and the CFFC’s expectations from future monitoring reviews, along with other relevant issues for the sector.

Diane Maxwell

As Retirement Commissioner Diane leads the Commission for Financial Capability (previously the Retirement Commission). The Commissioner’s goal is building the financial capability of New Zealanders of all ages, with an increased focus on low income and vulnerable groups. The role also includes a three-yearly review of retirement income policies and a monitoring role for the retirement villages sector.

Prior to becoming Retirement Commissioner in 2013 Diane was at the Financial Markets Authority (FMA) where she worked on the role of regulation post GFC and the relationship between compliance, regulation and education. Before the FMA she spent five years at Bank of New Zealand (BNZ) overseeing government relations, complaints, sustainability, events, marketing, sponsorship and media. During that time she worked on financial literacy and responsible lending, alongside privacy breaches, product development, and legislative and compliance changes.

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